Return Policy

1. Returns Eligibility  

- Items must be unworn, unwashed, and in original condition with all tags attached  
- Return requests must be initiated within 7 days of delivery date  
- Original proof of purchase (order number/email confirmation) required  

2. Non-Returnable Items  

- Intimate apparel (underwear, socks) for hygiene reasons  
- Customized or personalized items  
- Products marked "Final Sale" or "Clearance"  

3. How to Initiate a Return  

1. Contact our team at returns@behighness.com with:  
- Your order number  
- Item(s) you wish to return  
- Clear photos of the product(s)  
2. Receive return authorization and instructions within 24 business hours  
3. Securely pack items in original packaging with all tags attached  
4. Affix the provided return label and drop at designated courier location  

4. Return Shipping  

- Customer responsible for return shipping costs  
- We provide discounted return shipping labels for Indian domestic orders  
- For international returns, customer bears all shipping/customs costs  

5. Quality Inspection
  
- All returns undergo quality check upon arrival  
- Refund processed only if items meet our return conditions  
- Items showing wear or damage may be rejected and returned to customer  

6. Refund Processing  

- Approved refunds issued within 3-5 business days after inspection  
- Refund credited to original payment method  
- Allow 7-10 business days for refund to reflect in your account  

7. Exchange Policy  

We currently offer refund-only returns. To exchange:  
1. Return original item following standard procedure  
2. Place a new order for desired item  

8. Damaged/Defective Items 
 
- Report within 48 hours of delivery  
- Provide clear photos/video of damage/defect  
- We'll arrange free return and replacement/refund  

9. International Returns  

- Return shipping costs and customs duties are customer's responsibility  
- Processing may take additional 5-7 business days  
- Refund excludes original shipping charges  



Contact Our Returns Team  
📧 Email: support@behighness.com  
📞 Phone: +917558009989  
🕒 Hours: Monday-Friday, 9:00 AM - 6:00 PM IST